Operator

EzerLab LLC is a Wyoming limited liability company that operates Ezer financial-statement research software and ezer.cc.

Any registered-agent or legal-mail address is used for company registration and formal mail and is not represented as the location of day-to-day operations. Website support is handled primarily through the email below.

Customer support email

joe@ezerlab.org

Contact us about:

  • account access, sign-in, or quota;
  • product features, sources, or report feedback;
  • Premium early access;
  • billing, refunds, cancellation, or digital delivery;
  • privacy requests, cookie choices, or data security;
  • website ownership, business inquiries, or legal notices.

Helpful information

To help us respond, include:

  • the account email;
  • the complete URL of the affected page;
  • company name, code, and report period for research issues;
  • order or payment identifier for billing issues; and
  • a description and necessary screenshot.

Do not send a full card number, bank password, account password, one-time code, passport, or identity document by ordinary email unless we specifically request it through a secure channel and explain why.

Response time

We normally respond within 2 business days. We prioritize security, unauthorized-payment, and non-delivery reports. Timing may vary with holidays, complexity, and third-party investigations.

Languages

Support is available in English and Chinese. Write in whichever language is more convenient.

Company and product boundaries

EzerLab provides software and general financial-statement research information. It does not provide personalized investment advice, securities brokerage, trade execution, custody of customer funds, lending, money transmission, or statutory audit services.