Refund and Cancellation Policy

1. Scope

This Policy applies to paid Ezer digital services sold directly by EzerLab LLC. Stripe Checkout displays the applicable price, currency, billing interval, applicable taxes, payment method, and renewal status before payment.

2. Cancelling automatically renewing subscriptions

Monthly, quarterly, and annual plans purchased by card are automatically renewing subscriptions. You may manage or cancel automatic renewal through the Stripe Customer Portal. If that portal is unavailable, email contact@ezer.cc.

• Cancellation normally takes effect at the end of the current paid period; the timing shown in the Stripe Customer Portal and at purchase controls.
• No further automatic renewal charge will occur after an effective cancellation.
• You will normally retain paid access through the end of the current paid period.
• Deleting an Ezer account may not cancel a Stripe subscription. Cancel the subscription first or contact us.

3. Alipay one-time purchases

Quarterly and annual Alipay plans offered on the Chinese-language page are one-time prepaid purchases. They do not automatically renew and ordinarily do not require cancellation. After the applicable access period ends, you may make a new purchase if you wish to continue using paid Services.

The refund, duplicate or incorrect charge, unauthorized payment, and non-delivery provisions in this Policy also apply to eligible Alipay one-time purchases.

4. First-purchase refunds

You may request a refund within 7 calendar days after your first purchase payment. We will generally approve first-purchase requests where the paid service has not been materially abused or used to consume substantial Premium resources.

We may deny a voluntary refund beyond mandatory legal rights where there is fraud, automated extraction, substantial overuse, or a breach of the Terms.

This window does not reduce any rights provided by applicable consumer law.

5. Renewals, partial periods, and prorating

Automatically renewing subscriptions renew for the interval shown at checkout until cancelled. Except where required by law or under Section 6:

• started renewal periods are normally non-refundable;
• cancellation does not create a prorated refund for the current period; and
• unused quotas are not redeemable for cash or transferable.

If you miss a cancellation deadline for a reasonable cause, contact us promptly. We will review the circumstances and usage, but cannot promise a refund.

6. Duplicate, incorrect, unauthorized, or undelivered payments

Contact support promptly if:

• the same subscription or purchase is charged more than once;
• the amount or currency differs from final checkout;
• the corresponding access is not available within a reasonable time after payment confirmation;
• billing continues after an effective cancellation; or
• you reasonably believe a payment was unauthorized.

After verification, we will restore access, stop an incorrect renewal, or initiate an appropriate refund as applicable. Unauthorized payments should also be reported promptly to the card issuer, payment institution, or applicable payment provider.

7. Service unavailability

Brief maintenance, third-party outages, or user-device problems ordinarily do not create a refund. If core paid Ezer functionality is materially unavailable for 48 continuous hours for a reason within our control, we may provide an extension, credit, partial refund, or full refund based on impact.

8. How to request a refund

Email contact@ezer.cc from the account email and include:

• the account email;
• transaction date, amount, and order or payment identifier;
• the reason for the request; and
• a screenshot relevant to an error or non-delivery, if applicable.

Do not email a full card number, bank password, or one-time code.

9. Timing

We normally acknowledge requests within 2 business days. After approval, we promptly initiate a refund to the original payment method. Banks, card networks, or payment institutions commonly need another 5–10 business days to display funds; actual timing is controlled by the relevant payment institution.

10. Payment disputes

If you have a billing question, contact us first so we can provide transaction information and investigate quickly. This does not limit your legal right to contact your card issuer, payment institution, or file a dispute.

11. Contact

Operator: EzerLab LLC

Billing, refund, and cancellation support: contact@ezer.cc